Refund policy

Right of Withdrawal (Widerrufsbelehrung)

Consumers have a right of withdrawal as set out below. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or self-employed profession. We grant this right to customers in all countries.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If you ordered multiple goods in one order that are delivered separately, the period expires 14 days after you, or a third party indicated by you, acquire physical possession of the last good.

To exercise the right of withdrawal, you must inform us (Novux – Inh. Oleksandr Kravchuk, Hohenzollernstr. 106, 45888 Gelsenkirchen, Germany, email: kravchukspace@proton.me) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods to Novux – Inh. Oleksandr Kravchuk, Hohenzollernstr. 106, 45888 Gelsenkirchen, Germany, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusions

The right of withdrawal does not apply to contracts for:

• goods made to the consumer's specifications or clearly personalised;
• sealed goods which are not suitable for return due to health protection or hygiene reasons, if they were unsealed after delivery;
• digital content not supplied on a tangible medium, if performance has begun with the consumer's prior express consent and acknowledgement that the right of withdrawal is thereby lost.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Novux – Inh. Oleksandr Kravchuk, Hohenzollernstr. 106, 45888 Gelsenkirchen, Germany, email: kravchukspace@proton.me

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

Ordered on (*)/received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.

Returns – practical information

Please email us your order number before sending a return so we can process it quickly. Your statutory right of withdrawal does not depend on following this step.

Damaged or defective items

The statutory warranty rights apply. If an item arrives damaged, defective or incorrect, please contact us at kravchukspace@proton.me with your order number and photos, and we will make it right.